Counterfeit statement

When Retsel sold its first grain mill  more than 60 years ago, we revolutionized the concept of grain grinding and literally set a new standard in the business.

In doing so, we also immediately became one of the most imitated products in history.

At Retsel, we have been defending our company and our reputation against poor quality knockoffs of our products for decades. Through diligent policing of the marketplace, close cooperation with U.S. and international customs authorities, and aggressive legal action, we have successfully defended the honor and integrity of our brand many times.

Today's Internet marketplace is flooded with an increasing number of counterfeit and "look-alike" grain mills and parts thereof that are illegally represented and sold as genuine Retsel  products. In some cases, these grain mills or parts thereof bear only a passing resemblance to our real products, but are illegally marked with our brand logo. In other cases, these imitations are frighteningly accurate reproductions of our parts made with substandard steel and other materials. Differentiating them from authentic, genuine Retsel products has become increasingly difficult.

In response to this serious issue, Retsel has redoubled its efforts to combat the manufacture, importation, and sale of counterfeit parts, especially in Australia.

Retsel has worked very hard for more than three decades to earn a reputation for producing reliable, high-performance grain grinding tools and accessories. We deserve that hard-earned reputation and will work just as hard to protect it, our integrity, and the integrity of our products. Please support us in our efforts with your commitment to purchase only genuine Retsel products and contest any false and slanderous unsubstantiated reviews on the internet. Most of those slanderous reviews are cleverly posted by impostors or individuals posing as consumers but in fact are simply motivated by greed and ill will by our knock off competitors.


Retsel warranty policy is fair and simple: We warrant that all of our products are free from defects in materials and workmanship. We do that because they are our products and we take full responsibility for their quality.

Logically, if we did not make something, we cannot accept any responsibility for its quality. It's that simple.

If you return a mill or part to us and we determine that it is not a genuine Retsel product or if it has been modified in any way, we will inform you of that fact and return it to you at your expense. Under no circumstances will we perform any service or repairs—no matter how minor—on any counterfeit, knockoff, or other modified non-Retsel product.

What can you do to support Retsel 's efforts and protect yourself against the risk of receiving a counterfeit mill or part?

The answer is a lot. Here are some suggestions:

Do your homework and become thoroughly familiar with our products before you buy from on E-bay or anywhere online any used Retsel mills or parts. The more you understand the quality and features of our genuine products, the easier it will be for you to spot and avoid fakes.

Remember that if something looks too good to be true, it probably is. Retsel makes premium-quality appliances and parts thereof from premium-quality materials and price our products appropriately. If you see a Retsel grain mill or part being sold for a ridiculously low price, it's probably not a genuine product.

Buy your knives exclusively from Retsel directly or from reputable dealers who sells only genuine, name-brand Retsel food producers. You may pay a little more, but the service and peace of mind you will have are well worth it. And, in the unlikely event, your Retsel requires service, you can return it to us with the confidence that we will stand behind it.

One of Retsel's most powerful weapons against counterfeit products and false slanderous reviews found on social media that is motivated by our competitors is our devoted community of fans. Those who have used real Retsel products swear by them and help us police the marketplace for counterfeits. They also help other Retsel fans avoid being cheated. By joining the forums on  many social media sites, you can have access to the latest information on counterfeit trends and threats.

You can also ask questions, e-mail us directly to , post pictures of suspected fake  Retsel products and ask for dealer recommendations to avoid the disappointment of buying a counterfeit Retsel products